Premier IT Networks Inc. — VoIP Services
This Acceptable Use Policy (“AUP”) governs the use of Voice over Internet Protocol (“VoIP”), hosted voice, SIP, messaging, telecommunications, and related services (collectively, the “Services”) provided by Premier IT Networks Inc. (“Premier IT Networks,” “Premier,” “we,” “us,” or “our”).
This AUP forms part of, and is incorporated into, the applicable service agreement, terms of service, order form, or other agreement between Premier and the customer (“Customer”). Customer is responsible for ensuring that its employees, contractors, agents, end users, and anyone accessing the Services through Customer’s account comply with this AUP.
1Lawful Use
Customer may use the Services only for lawful purposes and in compliance with all applicable federal, state, local, and international laws, regulations, rules, and governmental requirements.
Customer may not use, or permit others to use, the Services in connection with unlawful, fraudulent, deceptive, abusive, or unauthorized activities.
2Prohibited Uses
Customer may not use the Services to:
- engage in fraud, attempted fraud, scams, phishing, impersonation, identity theft, or other deceptive practices;
- transmit unlawful, threatening, harassing, abusive, defamatory, obscene, or malicious communications;
- make threats of violence or communications intended to intimidate or unlawfully harass another person;
- facilitate criminal activity or knowingly assist another person in violating applicable law;
- interfere with, disrupt, damage, disable, or gain unauthorized access to any network, system, service, account, or equipment;
- introduce malware, viruses, ransomware, malicious code, or other harmful software;
- conduct denial-of-service attacks, scanning, probing, credential attacks, or other unauthorized security testing;
- circumvent security controls, authentication requirements, usage restrictions, fraud-prevention measures, or technical limitations;
- resell, redistribute, sublicense, or commercially exploit the Services unless expressly authorized by Premier in writing; or
- use the Services in any manner that materially interferes with Premier's network, systems, other customers, carriers, vendors, or service providers.
3Robocalling, Telemarketing, and Automated Communications
Customer is solely responsible for ensuring that all outbound calling and messaging campaigns comply with applicable law.
Without limiting the foregoing, Customer must comply, as applicable, with the Telephone Consumer Protection Act (“TCPA”), Federal Communications Commission (“FCC”) rules, Federal Trade Commission requirements, Do-Not-Call requirements, consent requirements, calling-time restrictions, caller-identification requirements, opt-out requirements, and applicable state laws.
The Services may not be used to initiate or facilitate unlawful:
- robocalls;
- prerecorded or artificial-voice calls;
- autodialed calls or messages;
- telemarketing or solicitation;
- mass calling or messaging;
- lead-generation campaigns;
- political or informational calling campaigns; or
- other automated communications.
Customer is responsible for obtaining and maintaining any consent required by law and for honoring applicable revocation and opt-out requests.
4Caller ID and Spoofing
Customer may not knowingly transmit misleading, inaccurate, manipulated, or unauthorized caller-identification information with the intent to defraud, cause harm, or wrongfully obtain anything of value.
Customer may use only telephone numbers and caller-identification information that Customer is authorized to use.
Premier may require Customer to provide documentation demonstrating its right to use a telephone number, caller ID, business name, or other calling identity.
5Fraud and Artificial Traffic
The Services may not be used to generate, stimulate, manipulate, or facilitate artificial or fraudulent telecommunications traffic, including traffic intended primarily to generate compensation, fees, revenue share, rebates, credits, or other financial benefits.
Prohibited activity includes traffic pumping, access stimulation, international revenue-share fraud, premium-rate fraud, Wangiri or one-ring schemes, toll fraud, and similar practices.
6High-Volume and Abnormal Usage
Unless expressly authorized under Customer's service plan or written agreement, Customer may not use the Services in a manner inconsistent with normal business communications or that creates unreasonable or disproportionate demands on Premier's network or upstream providers.
Premier may investigate unusually high call volumes, abnormal call-duration patterns, excessive concurrent calls, repeated short-duration calls, unusual destination patterns, or other activity reasonably indicating fraud, abuse, compromise, or unauthorized automated calling.
High usage alone does not necessarily constitute a violation of this AUP.
7Account and Credential Security
Customer is responsible for maintaining the security of its accounts, passwords, SIP credentials, devices, PBXs, applications, networks, and other systems connected to the Services.
Customer must take commercially reasonable measures to prevent unauthorized access and must promptly notify Premier of any known or suspected compromise.
Customer remains responsible for activity originating through its account or systems to the extent provided in the applicable service agreement.
Premier may temporarily restrict or suspend affected Services when Premier reasonably believes doing so is necessary to contain fraud, unauthorized access, security threats, or material harm to its network or third parties.
8Emergency Services / 911
VoIP emergency calling may operate differently from traditional wireline 911 service.
Customer is responsible for providing accurate service-address and location information for users and endpoints where required and for promptly updating such information when a device or user is relocated.
Customer must not intentionally misuse 911 or other emergency services or knowingly transmit false emergency information.
Any additional limitations, disclosures, or requirements applicable to 911 or E911 services are governed by Premier's applicable service agreement and emergency-services disclosures.
9Number Porting and Telephone Numbers
Customer may submit number-porting requests only for telephone numbers that Customer has the legal authority to port.
Customer may not submit forged, falsified, misleading, or unauthorized letters of authorization, billing records, account information, or other porting documentation.
Premier may request reasonable documentation to verify Customer's authority to use or port a telephone number.
10Messaging Services
If Premier provides SMS, MMS, or other messaging capabilities, Customer must comply with applicable laws, carrier requirements, industry standards, registration requirements, and campaign rules.
Customer may not use messaging Services for spam, phishing, deceptive campaigns, unlawful marketing, purchased or improperly obtained contact lists, or messages sent without legally required consent.
Customer is responsible for honoring applicable STOP, unsubscribe, and other opt-out requests.
11Network and Security Abuse
Customer may not use the Services to compromise or attempt to compromise Premier's infrastructure or that of any carrier, vendor, customer, or third party.
Premier may implement reasonable technical and security measures to protect its Services, including authentication requirements, call limits, geographic restrictions, fraud controls, traffic filtering, rate limits, and other safeguards.
Customer may not intentionally bypass such measures.
12Compliance Requests and Investigations
Premier may investigate suspected violations of this AUP.
Customer agrees to reasonably cooperate with Premier in investigating suspected fraud, abuse, unlawful traffic, security incidents, carrier complaints, and regulatory inquiries relating to Customer's use of the Services.
Premier may preserve or disclose information when reasonably necessary to comply with applicable law, valid legal process, regulatory requirements, or lawful governmental requests, subject to applicable privacy and data-protection requirements.
13Enforcement
If Premier reasonably determines that Customer's use of the Services violates this AUP or creates an immediate and material risk to Premier, its network, an upstream provider, or third parties, Premier may take reasonable protective action, including:
- issuing a warning or requesting corrective action;
- blocking particular destinations, numbers, traffic types, or calling patterns;
- applying reasonable traffic restrictions;
- temporarily suspending affected Services; or
- terminating Services for material or repeated violations, subject to the applicable service agreement.
Where reasonably practicable and appropriate under the circumstances, Premier will provide notice and an opportunity to cure before suspending or terminating Services.
Premier may take immediate action without prior notice when reasonably necessary to prevent or mitigate fraud, unlawful activity, a security incident, network harm, regulatory exposure, or material harm to Premier or third parties.
14Upstream Carrier Requirements
Certain Services rely on third-party telecommunications carriers, messaging providers, cloud providers, and other vendors.
Customer's use of the Services may therefore be subject to reasonable technical, security, anti-fraud, and acceptable-use requirements imposed by such providers where those requirements are necessary for Premier to continue providing the Services.
Premier may take reasonable measures necessary to respond to an upstream provider's legitimate fraud, abuse, security, or regulatory concerns.
15Customer Responsibility
Customer is responsible for the conduct of persons using the Services through Customer's accounts, credentials, devices, or systems, except to the extent unauthorized use results directly from Premier's breach of its contractual security obligations.
Customer is responsible for configuring its systems appropriately, securing credentials, training authorized users, and complying with laws applicable to Customer's particular communications activities.
16Changes to This Policy
Premier may modify this AUP from time to time to address changes in applicable law, regulatory requirements, carrier requirements, security threats, technology, or the Services.
For material changes that adversely affect Customer's permitted use of the Services, Premier will provide reasonable notice where practicable.
Continued use of the Services after an updated AUP becomes effective constitutes acceptance of the updated AUP to the extent permitted by applicable law and the governing service agreement.
17Reporting Abuse
Suspected abuse or violations of this AUP may be reported to:
- Premier IT Networks Inc.
- Email: abuse@premieritnetworks.net
- Telephone: 844-378-9500
- Address: 4931 SW 35th Terrace, Fort Lauderdale, FL 33312
18Relationship to Service Agreement
This AUP supplements the agreement governing Customer's Services. If there is a conflict between this AUP and a separately executed agreement between Premier and Customer, the executed agreement controls unless it expressly provides otherwise.