Robocall Mitigation Plan

1Purpose

Premier IT Networks Inc. maintains this Robocall Mitigation Plan to help prevent its services from being used for illegal robocalls, caller-ID spoofing, fraud, or other unlawful calling activity.

2Know Your Customer

Premier IT Networks verifies customers before providing voice services. The company collects and reviews information such as:

• Customer legal/business name
• Business address
• Contact information
• Authorized customer representative
• Intended use of the voice service
• Expected calling volume

Customers may be subject to additional review when their calling activity appears unusual or presents a higher risk of illegal robocalling.

3Customer Requirements

Customers are required to use Premier IT Networks services in compliance with applicable federal and state laws.

Customers may not use the service for:

• Illegal robocalls
• Fraudulent calling
• Unlawful caller-ID spoofing
• Other prohibited or illegal communications

Premier IT Networks may restrict, suspend, or terminate service when illegal or abusive calling activity is identified.

4Upstream Providers

Premier IT Networks reviews its upstream voice providers and business partners and maintains appropriate contact information for those providers.

The company expects upstream providers to comply with applicable robocall mitigation and caller-ID requirements.

Premier IT Networks may take corrective action against an upstream provider associated with illegal or abusive traffic.

5Traffic Monitoring

Premier IT Networks monitors voice traffic for unusual or suspicious activity. Monitoring may include:

• Unusually high call volume
• Large numbers of short calls
• Rapid changes in calling activity
• Suspicious caller-ID activity
• Unusual calling patterns
• Customer complaints or traceback information

Suspicious activity may be investigated and appropriate action may be taken.

6Blocking & Remediation

When Premier IT Networks identifies traffic that appears to be illegal or abusive, the company may:

• Investigate the activity
• Contact the customer or provider
• Block or restrict traffic
• Suspend the account
• Terminate the account or provider relationship

The action taken will depend on the nature and seriousness of the activity.

9Recordkeeping

Premier IT Networks maintains appropriate records relating to:

• Customer verification
• Traffic investigations
• Blocking actions
• Complaints
• Traceback requests
• Robocall mitigation activities

10Compliance Review

Premier IT Networks will periodically review this plan and update it when necessary to reflect changes in FCC requirements, the company's network, or its robocall mitigation procedures.